VIDGRAB is designed with privacy in mind. We collect minimal data, don't store your downloads, and never sell your information. This policy explains exactly what we do and don't collect.
1Information We Collect
✅ Information We DO Collect:
URLs You Submit: We temporarily process the social media URLs you paste to download content
Basic Analytics: Anonymous page views, browser type, and device information for improving our service
Error Logs: Technical error information to help us fix issues and improve performance
IP Address: Temporarily stored in server logs for security and abuse prevention (automatically deleted after 30 days)
❌ Information We DO NOT Collect:
Personal Information: No names, email addresses, phone numbers, or personal profiles
Account Data: We don't require accounts, logins, or registrations
Downloaded Content: We never store, cache, or save the videos/images you download
Browsing History: We don't track your activities across other websites
Social Media Credentials: We never ask for or access your social media passwords or login information
2How We Use Your Information
The minimal information we collect is used solely for:
Service Provision: Processing your download requests and delivering content
Technical Improvement: Understanding how our service is used to make improvements
Security Protection: Preventing abuse, spam, and malicious activities
Error Resolution: Identifying and fixing technical issues
Legal Compliance: Meeting legal obligations and responding to lawful requests
We never use your information for marketing, advertising targeting, or selling to third parties.
3Data Sharing and Disclosure
VIDGRAB does not sell, rent, or share your personal information. We may disclose information only in these limited circumstances:
Legal Requirements: When required by law, court order, or government regulation
Safety Protection: To protect the rights, property, or safety of VIDGRAB, our users, or others
Service Providers: To trusted third parties who help operate our service (hosting, analytics) under strict confidentiality agreements
Business Transfer: In connection with a merger, acquisition, or sale of assets (users will be notified)
We will never share your information for commercial or marketing purposes.
4Cookies and Tracking Technologies
🍪 Cookies We Use:
Essential Cookies: Required for basic site functionality (cannot be disabled)
Analytics Cookies: Anonymous usage statistics to improve our service
Preference Cookies: Remember your settings and preferences
🚫 What We Don't Use:
Advertising or marketing cookies
Social media tracking pixels
Cross-site tracking technologies
Behavioral profiling cookies
Cookie Control: You can control cookies through your browser settings. Disabling essential cookies may affect site functionality.
5Third-Party Services
VIDGRAB integrates with certain third-party services:
📊 Google Analytics
Provides anonymous website usage statistics. You can opt-out using Google's opt-out tools or browser extensions.
📢 Google AdSense
Displays advertisements to support our free service. Ads are not personalized based on your VIDGRAB usage.
☁️ Hosting Services
Our website is hosted on secure cloud infrastructure that may temporarily process your requests.
6Data Security
We implement industry-standard security measures to protect your information:
HTTPS Encryption: All data transmission is encrypted using SSL/TLS protocols
Access Controls: Strict limitations on who can access any collected data
Regular Updates: Continuous security monitoring and system updates
Data Minimization: We collect and retain only the minimum data necessary
Automatic Deletion: Temporary data is automatically deleted after processing
7Data Retention
⏱️ How Long We Keep Data:
URLs Submitted: Processed immediately and never permanently stored
Server Logs: Automatically deleted after 30 days
Analytics Data: Anonymized and retained for up to 2 years for service improvement
Error Logs: Retained for 90 days for debugging purposes
Downloaded Content: Never stored - processed in real-time only
8Your Privacy Rights
Depending on your location, you may have certain privacy rights:
🔍 Access Rights
Request information about what data we have about you (which is minimal).
🗑️ Deletion Rights
Request deletion of any data we have collected about you.
📝 Correction Rights
Request correction of any inaccurate information.
🚫 Opt-Out Rights
Opt-out of analytics tracking and non-essential cookies.
Note: Since VIDGRAB requires no registration and collects minimal data, most privacy requests can be handled by simply clearing your browser cookies and cache.
9Children's Privacy (COPPA)
VIDGRAB does not knowingly collect personal information from children under 13 years of age. Our service:
Does not require age verification or personal information
Does not target advertising to children
Does not collect personally identifiable information from any users
If we discover we have inadvertently collected information from a child under 13, we will delete it immediately
10International Users & Data Transfers
VIDGRAB is accessible worldwide. If you are accessing our service from outside our primary jurisdiction:
Your information may be processed on servers located in different countries
We comply with applicable international privacy laws including GDPR and CCPA
Data transfers are protected by appropriate safeguards and encryption
You have the same privacy rights regardless of your location
11Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. When we do:
We will update the "Last updated" date at the top of this policy
Significant changes will be highlighted on our website
Your continued use of VIDGRAB after changes indicates acceptance
We encourage you to review this policy periodically
12Contact Us About Privacy
If you have questions, concerns, or requests regarding this Privacy Policy or your personal information:
Privacy Officer
privacy@vidgrab.com
General Support
support@vidgrab.com
Response Time: We aim to respond to all privacy inquiries within 72 hours. For data deletion requests, processing may take up to 30 days to ensure complete removal from all systems.